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Need some help?
Our F.A.Q. is intended to handle most basic support questions regarding the internet stream. Please ensure you have reviewed the entire F.A.Q. and reviewed our support policy before contacting us for support.
General inquiries regarding music pieces you've heard should be directed to the listener line at (888) 59-CLASSIC (1-888-592-5277).
System Requirements
Our web stream is delivered using the latest Windows Streaming Media technology. Therefore; it is best heard on a computer running Internet Explorer 5.5 or newer and Windows Media Player 9 or newer running on Microsoft Windows.
Alternative Player
Listen to the stream only (Windows Media Player and/or plug-in required):
Quick Links to FAQs and Answers
General Help Questions:
Q: I can not launch the tuner, I have no idea why?
A: If you have a pop-up blocker installed follow the steps in the next section.
Emptying the cache can also be helpful in cases where you can't get the stream. Here's how:
1) Open Internet Explorer browser.
2) Select "Tools" > "Internet Options" > "General".
3) Click on "Delete Temporary Internet Files"
4) Select "Apply", then "OK".
Q. I have a pop-up blocker. What should I do?
A. You need to tell your pop-up blocker to allow our server by adding our tuner address into the allow list. More information on this can be found in your pop-up blocker’s help section.
For Internet Explorer, try:
1) Open Internet Explorer browser.
2) Select "Tools" > "Pop-up Blocker" > "Pop-up Blocker Settings".
3) In the “Address of Web site allow” text box, cut and paste the server address *.dc1.sonixtream.com
4) Select "Add", then "Close".
NOTE: It is possible (although not recommended) to have more than one pop-up blocker installed. Please check for this in any third party Internet security product(s) you may be using.
Q. Why does the sound cut out while I am listening?
A. This would be caused by a sound buffer. Buffering is when the stream is "paused with no audio" which can be caused by a portion of computer memory that temporarily holds sound files on their way to audio speakers. It may also occur if you are listening via a modem or other slow or congested internet connection. The tuner requires a consistent 22Kbps stream to maintain the audio. Surfing the internet or downloading files while listening via a modem may also cause excessive buffering. For best performance, either a dedicated high-speed internet connection (i.e. cable modem or DSL) is recommended.
Q. The music plays, but none of the buttons on the tuner work.
A. This behavior typically means that the scripting option is turned off on your web browser. To re-enable scripting,
1) Open Internet Explorer browser.
2) Select "Tools" > "Internet Options"
3) Click on the "Security" tab
4) Click on the "Custom Level" button
5) Select "medium" from the drop-down at the bottom
6) Click "reset", then "Yes" when prompted to reset the security option for the Zone.
7) Click "OK" until all of the dialog boxes are closed. Once this is finished, re-launch the tuner.
Q. I am trying to listen while at work but I cannot get connected.
A. Because streaming audio and video is very bandwidth intensive, many companies will utilize a firewall to block streaming audio from being played within an office. Unfortunately there is nothing that we can do to prevent or circumvent this. You may want to talk to your system administrator to see if this can be fixed.
Q. Why do I see "Click to activate this control."?
Microsoft® changed the way ActiveX controls behave so Dynamic HTML (DHTML) events related to user interaction, such as onblur and onclick, are automatically blocked. To activate an interactive control, either click it or use the TAB key to set focus on it and then press the SPACEBAR or the ENTER key. Interactive controls loaded from external script files immediately respond to user interaction and do not need to be activated.
Basically, you now need to click the control to "approve" it before the Flash and navigation buttons will work.
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Technical Questions:
Q: Can the stream be heard with operating systems other than Windows?
A: Users running Mac OS X will be able to hear the stream. Click here for more information. Other operating systems are not supported.
Q: Can a browser other than Internet Explorer be used to listen?
A: FireFox 1.5 and Netscape 8.1 running on Windows can be configured to take full advantage of the tuner. Safari and IE on the Macintosh can hear audio, but the tuner is depreciated. See Browser Support for more information.
Q: Does the stream work with Windows Media Player 10?
A: Yes.
Q: When the listen link is clicked, it tries to open, but there is a message that says “pop-up blocked.”
A: Disable pop-up blocking in the browser or pop-up blocking tool. Some browsers and pop-up blockers offer a way to temporarily allow pop-ups or completely disable pop-up blocking for a specific site. Here are links to help pages for the more popular tools:
Q: The tuner loads, but no audio is heard.
A: Most likely ActiveX and/or scripting is disabled in the browser. Refer to the browsers help documentation regarding enabling or disabling ActiveX and scripting. Also, ensure the correct version of Windows Media Player is installed on the computer.
Q. The tuner loads and audio is heard. However, things like title and artist are missing.
A: The browser likely does not support ActiveX. However, some browsers can be ActiveX-enabled through special settings or third-party plug-ins. See the Browser Support section below and/or the browser's documentation.
Q. Why do I see "Click to activate this control."?
Microsoft® changed the way ActiveX controls behave so Dynamic HTML (DHTML) events related to user interaction, such as onblur and onclick, are automatically blocked. To activate an interactive control, either click it or use the TAB key to set focus on it and then press the SPACEBAR or the ENTER key. Interactive controls loaded from external script files immediately respond to user interaction and do not need to be activated.
Basically, you now need to click the control to "approve" it before the Flash and navigation buttons will work.
Q. When the listen link is clicked it shows a page cannot be found error.
A: Try refreshing or clicking on the link again. If the error persists and you are not using Opera, please contact us.
Q. When the listen link is clicked in Opera, it shows a page cannot be found error.
A: Unfortunately, Opera is not supported at this time. Please use Internet Explorer or one of the other browsers.
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Browser Support Questions:
Q: Does the stream work with Internet Explorer?
A: Yes.
Q: Does the stream work with Google Chrome?
A: Yes, the Windows Media Player plug-in is required to be installed and given permission to run. If you do not hear any audio nor see a prompt to download the Windows Media Player plug-in, follow the instructions to get the Windows Media Player plug-in from the Google Chrome Support Website.
Q: Does the stream work with Mozilla FireFox?
A: Yes, the tuner has been tested to work optimally with FireFox, Windows Media Player and the ActiveX plug-in provided by the Mozilla ActiveX project.
Customers not comfortable with, unwilling or unable to install the plug-in may or may not be able to hear the stream. However, you will not be able to enjoy all the features of the tuner like title, artist and album art display.
You will need the Windows Media Player ActiveX control for Firefox installed which is available for Windows and Apple computers from Microsoft's Website.
Also, you may review the Firefox Help article on Using the Windows Media Player plugin with Firefox
Q: Does the stream work with Opera?
A: Unfortunately, we do not provide support for Opera at this time but you may find information on installing the Windows Media Player plug-in at http://www.opera.com/docs/plugins/.
Q: Does the stream work with Safari?
A: Yes, with the Flip4Mac Windows Media® Components for QuickTime installed on your Apple Computer you may hear the audio stream but will not be able to enjoy all the features of the tuner like title, artist and album art display.
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Apple Computer Questions:
Listen to the stream only (Windows Media Player plug-in required):
Q: Does the stream work with Macintosh systems?
 A: With Flip4Mac® WMV Components for QuickTime™, Apple computer users can play Windows Media files directly in QuickTime Player and view Windows Media content on the Internet using a Web browser. Visit Microsoft's website directly to download the FREE version of Flip4Mac Windows Media Component.
Q: Does the stream work with Safari?
A: Yes, with the Flip4Mac Windows Media® Components for QuickTime installed on your Apple Computer you may hear the audio stream. For more information, visit http://www.apple.com/quicktime/extending/components.html
Q: Does the stream work with Mozilla FireFox?
A: Yes, with the Flip4Mac WMV components for QuickTime installed you may listen to the stream only. Alternatively, the Windows Media Player ActiveX control for Firefox plug-in is available for Windows and Apple computers from Microsoft's Website.
NOTE: On Mac OS X 10.6 and above, Firefox runs in 64-bit mode by default. If you see a yellow notification bar with the message, This page requires a plugin that can only run in 32-bit mode, you will need to click the Restart in 32-bit mode button to restart Firefox, before the media will play.
Review the Firefox Help article on Using the Windows Media Player plugin with Firefox
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Mobile Device Questions:
To receive streaming audio, listeners must use a web-enabled phone or mobile device equipped with a media player and wifi or data service. Note that streaming audio for one hour may use up to 2GB of your data plan so check with your service provider regarding additional fees.
Q: Does the stream work with Android Phones?
A: Yes, with a 3rd party app such as AOR Radio* or TuneIn Radio*.
Q: Does the stream work with Apple iPads/iPhones?
A: Yes, with a 3rd party app such as TuneIn Radio* or RadioTime*.
Q: Does the stream work with Palm Phones?
A: Unfortunately, this is not a supported option. HP webOS has a limited set of audio codecs available for streaming audio and Windows Media Audio is not available.
Q: Does the stream work with Blackberry Phones?
A: Possibly, with customized settings and a 3rd party app such as TuneIn Radio* or Mobiola xPlayer*.
Q: Does the stream work with Windows Phones?
A: Yes, the Windows Media Player Mobile is included as part of Windows Phone. Learn more from Microsoft's Windows Phone website.
*We do not endorse or support any of 3rd party products mentioned here but are providing this information as a convenience to our listeners. You are encouraged to research anything you may be interested in downloading to your device.
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Support Policy
It is strongly recommended that you consult with an IT professional before making any changes. That aside, we are glad to be helpful in ensuring you can enjoy our web stream.
If, after taking the recommended actions, you still cannot hear the stream you should contact us. Please be aware that recommendations we provide may cause you to enable features that some would consider a security risk. However, the amount of risk is dependent on your internet “surfing” habits and knowledge of internet security. The scripting and ActiveX controls used in conjunction with our stream are for enabling dynamic content and the audio stream. They are not considered harmful to your computer. You should ensure that you understand our recommendation. If you do not understand or agree with our recommendation, you shouldn't take action.
Special note for users at Work/School:
Please be aware that recommendations may cause you to inadvertantly violate employer or institution computer security policies. It is your responsibility to ensure you have consulted with your IT department before contacting us.
Because streaming audio and video is very bandwidth intensive, many companies will utilize a firewall to block streaming audio from being played within an office. Unfortunately there is nothing that we can do to prevent or circumvent this. You may want to consult with your IT department to see if this can be fixed.
Streaming Issues
If you would like to report a technical issue regarding the online stream for WFCC, please send a message to askjean @ wfcc.com with the subject line: Listen Live feedback.
I appreciate your feedback and thank you in advance for your input!
~ Jean Kourafas, Online Manager
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